|
|
Unlimited
Direct
Access
|
Limited
Direct Access
|
Internet
Support |
Downloads
& Updates Only
Support |
Non
Support |
| Current
Pricing |
$3100.00 |
$1900.00 |
$940.00 |
$800.00 |
|
| Number
of Users |
5
Users |
5
Users |
5
Users |
5
Users |
|
| 800
Number Access |
Yes
Unlimited |
10
Calls per year $100.00 per call after 10 calls |
$250.00
per call |
$350.00
per call |
$500.00
per Call |
| Unlimited
Web Site Access |
Yes |
Yes |
Yes |
Yes |
Billed
at value |
| AAStandard Database Recovery | $0.00 | $1,500 | $1,500 | $2,500 | $5,000 |
| Email/Fax Questions |
Yes |
Yes |
Yes |
Submit
Program Errors only* |
Billed
at value |
| Customer
changes |
$150.00 |
$175.00
per hour |
$175.00
per hour |
$300.00
per hour |
$500.00
per hr |
| After
Hours Responses |
Yes |
$100.00
per call |
$200.00
per call |
$200.00 per call |
$400.00
per call |
| Fixes
to Programs |
Web
Site/Email |
Web
Site/Email |
Web
Site/Email |
Web
Site/Email |
Email |
| Users
Conference |
Yes |
Yes |
Yes | Yes |
Yes-$100 fee |
Option Descriptions:
Number of Users - Indicates the number of computers that Active Accounting, Active POS, or Active Estimating is installed on. The standard is 1-5 users.
800 Number Access - This is calling directly to UDS on our 800 number and talk to a UDS support representative
Unlimited Web Site Access - This gives you a login and password to the downloads section of this web site.
Email/Fax Questions - This is the ability to email or fax your question to UDS support staff. Emails and faxes are generally answered within 2 working days.
Customer Changes - If you require the program to be modified to meet your specific business requirements, say matching print output to an exist form, the changes are billed at the listed rate.
After Hour Responses - Cell Phone after normal business hours 616 299-9916.
Fixes to Programs - This is access to the downloads page as well as emailed updates.
Online Training - This is access to our Hosted Server (thru the internet) for training purposes. You will be talking to a UDS support representative while viewing the program on screen. This function is available in two options. First you can purchase it blocks of 8 hours, consumed in 1 hour chunks, for $800. Or you can purchase it in 1 hour blocks for $150/hr. This time must be scheduled ahead of time to allow for a representative to be available.
Users Conference - These are one hour on line Live Meeting conferences that discuss and demonstrate ActiveApplications newest programs and future directions.
AA Standard Database Recovery - ActiveApplications Standard Version uses Microsoft Access database. It is possible the database can become corrupted without being reorganized or for no known reason. Restoring from your backup is your best option. If your backup copy is not adequate and the database needs to be recovered we frequently get most of the data if we have a copy to the database. This fee will be collected before service is rendered. The good news is half of it applies to the purchase of AA-SQL where you will not have that problem. It is recommended you switch to ActiveApplications-SQL for more reliable performance.
*Downloads & Updates Only Subscribers can submit to UDS Support, via email, a description of any program errors they may encounter. UDS Support will first acknowledge receipt of the email. Additionally, provide notification of whether the error could be duplicated as described by the user. Finally, notification that a fix is available for a verified error.